06/11/2023
• Samuel Ord
Over the coming weeks, a new campaign will appear in shopping centres around Australia designed to combat retail crime.
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26/06/2023
• Samuel Ord
Retail employees in New South Wales – including staff at jewellery stores – have been granted new legal protections by the NSW Government.
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20/03/2023
• Samuel Ord
Australian retail representatives are demanding state governments implement tougher penalties for individuals who assault retail workers.
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12/07/2021
• Greg Gladman
GREG GLADMAN provides a script to help retail staff successfully navigate the situation when they are confronted with customers’ well-known sales roadblocks.
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08/06/2021
• Arabella Roden • Former editor
While a relatively niche category, the creative appeal and attractive margins of fancy colour diamonds mean they continue to punch above their weight for jewellers, writes ARABELLA RODEN.
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20/04/2020
• Arabella Roden • Former editor
In order to reduce costs during the COVID-19 pandemic, Michael Hill International has suspended all executive bonuses, cut board members’ salaries by 50 per cent, and paused its remediation program for underpaid staff members.
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06/02/2020
• Peter Ryan
One of the most crucial elements of business is managing your employees – but the task must be handled with care, writes retail expert PETER RYAN.
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10/04/2019
• Elizabeth Boyd
It’s not easy to admit when an employee is inadequate at their role. ELIZABETH BOYD shares tips on how to identify poor work qualities and improve workplace culture.
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10/04/2019
• Russell Zimmerman
The Australian Retailers Association (ARA) is opposed to the Victorian Labor Government’s proposal to enshrine excessive public holiday penalty rates into law, which would lead to significant negative impacts for retailers and employees alike amid tough trading conditions and restrained spending.
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01/10/2018
• Russell Zimmerman
RUSSELL ZIMMERMAN praises new Prime Minister Scott Morrison for his foresight in putting small business back into Cabinet and focusing on energy and resources at the very outset.
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03/05/2018
• Russell Zimmerman
Sales and service have always been the backbone of retail. But as technology, the economy, the environment and social awareness change, so too must retailers and consumers. RUSSELL ZIMMERMAN explains how to keep up.
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19/10/2017
Gleaming white metals continue to shine. EMILY MOBBS discovers the truth about different alloy properties and new technical innovations.
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03/08/2017
• Emily Mobbs • Former Editor
It’s no secret that the watch market is saturated and gaining sales has become even more difficult with the advent of online and grey market retailing. EMILY MOBBS speaks with suppliers about how they are helping bricks-and-mortar jewellers improve service and win over consumers who are spoilt for choice.
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27/07/2017
• Brian Jeffrey
All salespeople eventually experience a period of slow trading. BRIAN JEFFREY says that what salespeople do during these times is what separates the professionals from the amateurs.
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